Quaver Preview Tech Help

by Abby @ Quaver on October 5, 2013

in At Quaver HQ

To get the most out of your Quaver Preview, you’ll want to double-check two things on your computer:

1) Disable your Browser’s Pop-Up Blocker
2) Run the Quaver Tech Checkup on your computer

1) To disable your Browser’s Pop-Up Blocker:

Go to the main menu of your browser and look for “About” or “Info” to find the Version you’re using.

Internet Explorer 8.0

  1. From Internet Explorer, click the Tools button, and then hover on Pop-up Blocker.
  2. Click Pop-up Blocker Settings.
  3. Add www.QuaverMusic.com to the list of allowed sites.

Internet Explorer 9.0

  1. From Internet Explorer, click on the “Gear” icon in the upper right hand corner, and then click on Internet Options.
  2. In the pop-up window, click on the Privacy tab.
  3. In the Pop-up Blocker section, click on Settings.
  4. Add www.QuaverMusic.com to the list of allowed sites.


  1. From Firefox, click on the Firefox button (labeled Tools in Windows XP) and click Options.
  2. In the pop-up window, click on the Content tab.
  3. To allow pop-ups from all sites, uncheck the box next to Block pop-up windows.
  4. To add an exception for only QuaverMusic.com, click the Exceptions button next to the Block pop-up windows header.
  5. Add www.QuaverMusic.com to the list of allowed sites.


  1. From Chrome, click on the three horizontal lines in the top right of the browser window (if you have an older version, this will be a wrench icon in the same location), then click on Settings.
  2. At the bottom of the Settings tab, click on Show Advanced Settings.
  3. Under the Privacy section, click on Content Settings.
  4. In the pop-up, scroll down to find the Pop-ups section and click Manage Exceptions.
  5. Add www.QuaverMusic.com to the list of allowed sites.


  1. From Safari, click on the Safari menu in the top left of the screen, then click on Preferences.
  2. In the pop-up window, click on the Security tab.
  3. Un-check the box next to the Block pop-up windows header.

2) Run a quick Quaver Tech Checkup

To make sure the rest of your settings are up to date and ready to access QuaverMusic.com, use our one-click Tech Checkup:

Simply visit QuaverMusic.com/TechCheckup on the computer you use in your classroom and click the Quaver Tech Checkup menu and button to run. Then sit back and relax while we run a quick check of the most common tech hiccups Quaver users face.

We’ll check to make sure you have an updated version of Adobe Flash, measure the bandwidth you’re receiving, and look for any possible problems with video or audio being blocked to your device. If we run across any problems, we’ll tell you how to fix them so you can get on with your Preview!

Contact us if you have any questions or problems accessing your Preview Lessons, and enjoy your Preview!

{ 4 comments… read them below or add one }

1 Kathy Hastings February 12, 2015 at 12:58 pm

I’m using a 30 day free trial with my students and everything has gone great until today. Every time I click on a song with the lyrics the screen just freezes up and does not work. All the other applications of the lesson plans are working though. It’s just when I try to pull up lyrics screen, i.e. I’m a superhero, Stinky Pirates, etc.


2 Abby @ Quaver February 12, 2015 at 2:07 pm

Hi Kathy,

We are aware of an issue with the ClassPlay activities in the Preview and working to fix it. I’ll have someone reach out to you right away with some answers and we’ll be sure to extend your Preview once it’s fixed to make sure you get enough time with your students. So sorry about the inconvenience.

Abby @ Quaver


3 Susan March 1, 2016 at 11:42 pm

Can you access the Quaver curriculum on an iPad? I teach from an iPad which is projected on a screen through an Apple TV. Just spent several hours developing lessons for the week on my laptop. Then tried to use the lessons on my iPad only to find it doesn’t work and I need Adobe Flash which isn’t supported on an iPad platform. )-:


4 Abby @ Quaver March 2, 2016 at 10:50 am

Hi Susan,

Even though QuaverMusic.com is a flash based website there are several free Flash Converter apps that allow you to access the full website on the iPad. One we recommend is entitled “Puffin Academy” free in the App Store and Google Play store. You can navigate right to Quaver in their approved list of websites and the app offers excellent functionality with all of our resources. “Puffin Web Browser” is another free option if the Academy app is not able to be loaded to your device.

If you are able to project your computer instead you can connect your iPad through a remote desktop app. Downloading the app and then the Streamer program to your computer allows you to break the ties to the front of your classroom and turns your iPad into a big remote control for your computer. One that works really well is Splashtop you can control your Quaver lessons from your iPad from anywhere in the room. Doceri is another remote desktop app that allows you to control your computer from your iPad and annotate your screen!

As always, if you need help setting any of this up and getting started please do not hesitate to let us know and one of our trainers will be in touch.


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