Common Tech Problem: Out of Date Browser

by Abby @ Quaver on May 6, 2013

in At Quaver HQ,In the Quaver Classroom!

Meet RobHello Blog Readers,

My name is Rob and I’m the resident Customer Service guru here at Quaver HQ! If you ever call the HQ or email us through our Contact Us page, then you will find me and my friend Otto on the other end, ready to help!

A lot of the questions we get are about common problems with technology in your classroom, so I thought I’d address one today!

 

Problem: Something on QuaverMusic.com was working yesterday, but it’s not today!

Solution: Search for Updates!

Software that is not updated regularly can cause erratic behavior and even prevent some sites from working at all.

The first thing to consider when your experience is irregular is your browser.

This is the program you use to access the internet.  The most popular browsers today are Internet Explorer, Firefox, Chrome, and Safari. Most modern browsers will warn you when there is a new version available.  Firefox will open a new tab to tell you, and Chrome will put a wrench with a small upgrade icon in the toolbar.  

The important thing is to not ignore these warnings!  Browsers are updated for a slew of reasons other than just to keep things running smoothly.  Large browser companies are fixing security vulnerabilities in their updates about every few months these days, so updating is worth more than simply increasing performance.  Usually all this requires is pressing an update button in the alert box, or choosing “Check for Updates” from the File menu.

If you have doubts about whether your browser is the latest and greatest, there’s no harm in downloading the newest version:

 

You’ll also want to keep your Flash Player up to date like we talked about last week!

QuaverMusic.com is a Flash-based website, which means that it will not yet run on iOS devices.  It also means that you should always try to have the latest version of Flash Player installed for the best experience.

Don’t worry – it’s very easy to update Flash on your computer:

Updating is easy:

1. Test the current version of Flash on your computer. Visit www.adobe.com/software/flash/about and make note of the Version Information that appears on the page. If the number listed is anything less than 11,4,000,000 (or 11.4), then move on to step 2!

2. Update today and upgrade often. Flash upgrades are free and easy to install. To download the latest version, go to: http://www.adobe.com/go/getflash. (If you run Chrome as your browser, Flash is packaged as part of every update, so you are already running the latest version!)

Got a question?

We are here to help, and we’ll walk with you and your IT department to tackle any issue that may arise! So feel free to call me at 866-917-3633 or email with questions or comments; we LOVE to hear your feedback AND praise!

 

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